CEBS Voice Concierge for Hotels and Resorts

A next-generation AI Voice Assistant built to deliver convenience, personalization and efficiency.
Guests simply speak to interact with the room, order services or book experiences while the system connects seamlessly with your existing PMS, POS and housekeeping systems.

Key Capabilities

  • In-Room Voice Assistant

    • Control lights, temperature, curtains, and entertainment.
    • Ask for weather, time, local attractions, or hotel information.
    • Multilingual support (English, Arabic, French, Hindi, Spanish, and more).

  • Voice Booking & Modification

    • Check availability and book rooms or facilities via simple voice commands.
    • Modify or cancel reservations instantly.
      Integrates with your Property
    • Management System (PMS) for real-time updates.

  • Guest Services on Demand

    • Request housekeeping, room service, transport, or maintenance by speaking naturally.
    • Track request status or get confirmation audibly or visually.

  • AI-Driven Upselling & Personalization

    • Recommends spa treatments, dining offers, and events based on guest preferences.
    • Learns from interactions to personalize responses and offers.

  • Back-Office Integration

    • Connects with existing systems (PMS, POS, BMS, CRM).
    • Enables staff dashboards and analytics for faster response and improved service metrics.

  • Analytics & Insights Dashboard

    Empower management with real-time intelligence on guest interactions.

    • Visualize voice request trends, peak service hours, and common guest needs.
    • Measure service performance and satisfaction scores automatically.
    • Identify upselling opportunities through behavioral analytics.
    • Export actionable reports to optimize operations and staff efficiency.

Benefits for Hotels & Resorts

  • Contactless convenience

    Deliver a completely hands-free guest experience that redefines comfort and safety.

    • Guests can request services, control room settings, and make bookings through simple voice commands.
    • Perfect for post-pandemic hospitality where hygiene and touch-free experiences matter most.
    • Improve check-in, checkout, and in-room service times with real-time automation.

    Result: Higher operational efficiency and greater guest satisfaction.

  • Personalized, multilingual support

    Connect with guests globally - in their own language.

    • Supports English, Arabic, French, Spanish, Hindi, and more.
    • Adapts to guest preferences and tone for natural, human-like interaction.
    • Builds loyalty by recognizing returning guests and tailoring recommendations.

    Result: Reduced staff workload and enhanced brand perception.

  • Seamless room control

    Offer guests complete command over their environment through intelligent voice control.

    • Adjust lighting, temperature, curtains, and entertainment seamlessly.
    • Integrates with IoT and Building Management Systems for instant response.
    • Collects anonymized data on preferences to enhance energy efficiency.

    Result: Smarter rooms, optimized energy usage, and a memorable guest experience.

  • Instant booking and service

    Empower guests to manage bookings and service requests without waiting.

    • Book spa sessions, restaurants, and activities using natural voice prompts.
    • Modify or cancel reservations in real-time, synced with your PMS.
    • Enable cross-selling of property facilities with contextual AI prompts.

    Result: New upselling opportunities and increased revenue channels.

  • Operational Efficiency & Staff Productivity

    • Automate repetitive guest queries and free up staff time for high-value tasks.
      Handle 24/7 service requests without additional manpower.
    • Use dashboards to monitor response time, request volume, and service trends.
    • Gain insights for training and process optimization.

    Result: Lower operational costs with improved response quality.

  • Enhanced Guest Analytics & Insights

    Transform voice interactions into actionable intelligence.

    • Identify top-requested services, guest behavior patterns, and usage trends.
    • Generate reports for marketing, operations, and guest experience teams.
    • Make data-backed decisions to improve ROI across departments.

    Result: Smarter decisions, happier guests, and measurable results.

1 6

Use Cases

In-Room AI Assistant

CEBS Voice Concierge

In-Room AI Assistant

Deliver a truly intelligent, contactless guest experience inside every room.
Guests can say commands like "Hey Voxi, lower the lights and play relaxing music."
The in-room AI assistant integrates with your lighting, thermostat, curtains, and TV to create a personalized environment.
It also provides instant information about hotel facilities, check-out times, or local attractions - all through natural conversation.

Focus:In-room voice assistant, AI for hotels, smart room automation, voice-controlled hotel rooms.

Example:
Hey Voxi, order a cappuccino.

Smart hotel Lobby Kiosk

CEBS Voice Concierge

Smart Lobby Kiosk

Transform your hotel lobby into an interactive, multilingual service hub.
Guests can approach the kiosk and simply ask questions such as "What’s today’s dinner special?".
The Smart Lobby Kiosk acts as a self-service concierge, reducing queue times and freeing up front-desk staff.
It can display maps, directions, and promotions — creating an engaging and efficient check-in or inquiry experience.

Focus: Voice-enabled kiosk, digital concierge, AI hospitality solutions, hotel self-service technology.

Example:
"Where is the conference hall?"

Scene: A modern hotel room with a guest comfortably seated on the bed, speaking naturally to a small tablet or smart speaker on the nightstand that displays a glowing microphone icon. Mood: Warm, professional, and tech-forward — conveying comfort, simplicity, and intelligence. Elements: Modern hotel interior (soft lighting, clean design). Tablet or smart display Style: Realistic, high-resolution, premium hospitality imagery.

CEBS Voice Concierge

Guest Booking Assistant

Simplify bookings with a natural, voice-driven interface that works across devices - from rooms to restaurants.
Guests can make or modify reservations with simple phrases like "Cancel my spa appointment."
The system connects directly with the Property Management System (PMS) for real-time availability and confirmation.

This not only reduces front-desk workload but also creates a fast, frictionless booking journey for guests.

Focus: Voice booking system for hotels, AI reservation assistant, contactless guest booking, PMS integration.

Example:
"Book an extra night."

Scene: A serene, upscale hotel room or suite environment. The guest is standing near the bed or sitting on a sofa, speaking to a tablet or smart speaker on a side table. Mood: Calm, luxurious, and experiential — evoking relaxation and indulgence. Elements: Elegant room décor, warm ambient lighting. Tablet or smart voice device with an active microphone indicator. Visual cues of spa and dining — e.g., a spa towel, massage oil bottles, or a neatly set dining table in the background.

CEBS Voice Concierge

Spa & Dining Voice Booking

Deliver a seamless wellness and dining experience powered by AI.
Guests can say "Book a table for two at 8 PM."
The Voice Concierge instantly connects to your spa and F&B scheduling systems, confirming appointments and notifying staff automatically.
Upsell options such as premium treatments or chef’s specials can be offered conversationally to increase revenue.

Focus:Voice assistant for restaurants, spa booking automation, hotel F&B AI assistant, hospitality upselling.

Example:
"Reserve a couples’ massage at 5 PM."

Scene: A guest inside a stylish hotel room, talking to a small smart device placed on a desk or bedside table. Mood: Friendly, practical, and service-oriented — showing real hospitality efficiency. Elements: Well-lit modern hotel room with realistic textures (bedding, lamp, wooden furniture). Subtle presence of housekeeping staff or a digital dashboard notification in the background (optional, blurred). Visual iconography representing quick service or real-time task management.

CEBS Voice Concierge

Housekeeping & Maintenance Requests

Give guests an effortless way to request amenities or report issues — instantly and naturally.
Guests can say commands like "Hey Voxi, I need extra towels,"Please replace the pillows."
The Voice Concierge automatically routes the request to the housekeeping or maintenance team through the integrated service dashboard.
Real-time notifications ensure staff acknowledgment, task tracking, and closure confirmation — improving efficiency and guest satisfaction.
This hands-free, voice-powered workflow enhances service response time and eliminates the need for phone calls or front-desk visits.

Focus: Voice-enabled housekeeping assistant, hotel maintenance automation, guest service AI, contactless room service requests, hotel voice concierge.

Example:
"The air conditioner isn’t cooling."

Elevate Every Guest Experience with AI Voice Technology

The World’s Smartest Voice Concierge for Hotels

CEBS Voice Concierge is redefining hospitality through intelligent, natural conversations. From in-room comfort to personalized recommendations and seamless bookings empower your guests to interact effortlessly.

Join the next generation of smart hotels and resorts transforming guest engagement through CEBS innovation.
[Book a Live Demo] [Talk to Our Experts]