The hospitality industry has always been about delivering memorable guest experiences. In today’s world, where convenience and personalization are paramount, voice technology is redefining how hotels and resorts interact with their guests. The voice concierge is emerging as a must-have in-room feature, enabling guests to control their environment, request services, and order dining - all through simple voice commands.

Why Voice Concierge Matters

1. Seamless Convenience
   Guests no longer need to search for menus, phone directories, or service numbers. With a single voice command, they can control the room or request what they need.
2. Personalized Experiences
   Voice assistants can be tailored to the property’s brand, offering personalized greetings, tailored recommendations, and multilingual support.
3. Operational Efficiency
   Automating routine requests reduces the workload on hotel staff, allowing them to focus on complex or high-value guest interactions.
4. Contactless Service
   In a post-pandemic world, touch-free interaction provides reassurance while enhancing guest comfort.

Core In-Room Features of Voice Concierge

1. Room Comfort Control

• Adjust lighting, air conditioning, curtains, and TV channels.
• Set wake-up alarms or mood settings with a single command.

2. Dining and Room Service

• Browse menus and place dining orders through voice.
• Request minibar refills or special dietary preferences.
• Track order status in real time.

3. Hotel Services and Requests

• Call for housekeeping, laundry, or maintenance.
• Reserve spa, gym, or recreational activities.
• Ask for hotel information, directions, or FAQs.

4. Guest Engagement & Upselling

• Voice recommendations for on-site restaurants or nearby attractions.
• Suggest upgrades, special packages, or loyalty program offers.

Benefits for Hotels and Resorts

• Higher Guest Satisfaction: A seamless, modern in-room experience boosts guest ratings and loyalty.
• Revenue Growth: Upselling dining, spa, and services through voice assistants increases average spend per guest.
• Brand Differentiation: Offering a branded voice concierge sets properties apart in a competitive market.
• Data-Driven Insights: Voice usage patterns provide hotels with valuable insights into guest preferences.

CEBS Voice Concierge Solution

At CEBS, we deliver a customizable voice concierge platform built specifically for hotels and resorts. Our solution supports:

• In-room comfort controls with IoT integrations.
• Dining & room service ordering through voice.
• Seamless PMS integration (Opera, Fidelio, and others).
• Multilingual support for global guest bases.
• Scalable design for properties of all sizes.

Guests enjoy convenience and comfort, while hotels gain operational efficiency and new revenue opportunities.

Conclusion

The future of hospitality is voice-driven. By adopting a voice concierge, hotels and resorts can elevate in-room experiences - enabling guests to control comfort, dining, and services effortlessly.

CEBS makes it possible for properties to transform every room into a personalized, voice-powered experience that delights guests and drives business results.